Free Live Webinar

Handling Difficult Conversations

Turning Would-Be Tension into Trust and Action

DATE:
June 24, 2026
TIME:
9:00 AM CDT

The conversations you’re avoiding are the ones that build stronger relationships when handled with intention.

In this 60-minute live webinar, Pinnacle Performance Company’s Director of Training, James Mackey, will show you how leaders navigate high-stakes conversations with clarity, composure, and purpose.

Ultimately, these tactics turn moments of tension into opportunities for alignment, accountability, and progress. You’ll explore how to approach challenging discussions with confidence and turn everyday interactions into catalysts for trust, performance, and stronger working relationships.

Here's what you'll walk away with

You’ll explore how to approach challenging discussions with confidence and turn everyday interactions into catalysts for trust, performance, and stronger working relationships.

You'll learn how to:

  • Navigate difficult conversations with clarityand emotional control
  • Address conflict directly while preserving trustand respect
  • Use empathy and structure to keep conversationsproductive and focused
  • Turn challenging moments into clear, actionableoutcomes
Facilitated by:
James Mackey
Director of Training

James has coached professionals worldwide, from entry-level employees to Fortune 1000 executives. With a background in acting and filmmaking, he has appeared in national commercials for Doritos, Career Builder, DIRECTV, and more. James holds a BFA in Drama from NYU and resides in New York.

Save your spot today!
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